You can have you very own “IT Department” to monitor, maintain and manage your network along with your own “CTO” to give you the strategic advice you need when you need it. Already have an internal IT staff? You’ll be able to augment your existing staff with precisely the services you need.
IT Support & Helpdesk
When a company needs Help Desk support, VERTEX answers the phone and can remote control your machine from our offices. No more waiting around for a technician to show up. On-site repairs and hardware installations are professionally and expeditiously managed to keep you efficient. VERTEX also has 24×7 response to emergencies.
VERTEX is your very own dedicated CTO, providing ongoing strategic advice for your business and a host of high level IT management solutions. With over two decades of experience working with rapidly-growing businesses, VERTEX knows how to work seamlessly with your team, delivering tried-and-true assessment and recommendations so you can remain focused on your core competencies.
VERTEX provides proactive monitoring to keep your network up and running and problem-free. Proactive monitoring significantly lowers computer problems, avoiding: slowness, error messages, non-functioning printers or crashing applications. VERTEX’s proactive monitoring includes free 24/7 Monitoring of your network, email alerts when issues are detected, and instant on-demand computer support and repairs.
Network & Managed Security
VERTEX protects your network from viruses, hackers and other malicious attacks. VERTEX recognizes that every layer of effective security decreases risk; there is no single 100% solution; and outbound protection is a critical layer of network and managed security. VERTEX provides and implements the ‘best-of-breed’ security solutions.
Expert Consulting, Backup & Disaster Recovery
Every business is highly vulnerable to hackers, viruses, data corruption, data loss, system failures, and downtime. The cost of such disruptions is enormous and spread far beyond simple downtime. VERTEX provides a comprehensive approach to Backup & Disaster Recovery by completing key steps including: providing you with a written plan that considers business continuity as well as backup; imaging your server; documenting your network; maintaining your system; and, routine testing your backup & disaster recovery plan.
Scheduled Network Maintenance
Every business depends upon secure, reliable computer systems and technology in order to perform everyday functions. Consider them vital organs to the health of your business. VERTEX delivers scheduled maintenance and tune ups to keep your network running smoothly and maintain business continuity.
Managed Wireless Networking
As a business, you have limited time to dedicate to technical operational challenges. Wireless networking is an ever-increasing demand for your business. VERTEX supplies robust and reliable managed wireless networking, which translates to top-rated security and a significant reduction of downtime for you and your employees.