The New York Association of Independent Adjusters, Inc. (NYAIAI) 2025 Convention, will convene September 25–28, 2025 at the Hotel Brookmere & Arbor Spa in Saratoga Springs for four days of education, networking, and collaboration among independent adjusters and industry partners.
Chris Casaleggio to Deliver a Virtual Educational Session
On Saturday, September 27, Chris Casaleggio, AIC, AINS, Regional Director at VERTEX, will deliver a virtual co-presentation:
“How to Enhance the Customer Experience”
Time: 10:15 – 11:15 AM
Speakers: Patrick Kelahan (Mc Consultants) & Chris Casaleggio (VERTEX)
This live online session will explore practical ways claims professionals can strengthen policyholder relationships while maintaining technical rigor in the adjusting process.
How VERTEX Supports Independent Adjusters
VERTEX’s Claims, Disputes & Forensic team works alongside independent adjusters to bring clarity and defensible analysis to complex property claims. Our specialists assist with:
- Mitigation invoice review and cost validation
- Assessment of repair and reconstruction scope
- Forensic accounting and damages analysis
- Schedule and disruption impact evaluations
By combining engineering, accounting, and forensic expertise, VERTEX helps adjusters resolve claims efficiently and transparently.
Continue the Conversation with Chris Casaleggio
We invite NYAIAI attendees to join Chris’ virtual presentation and gain insights into improving the customer experience in claims handling. For those unable to attend the session, you can contact Chris to request presentation materials or learn more about VERTEX’s forensic support for independent adjusters.
To learn more about VERTEX’s Forensic Consulting services or to speak with a Forensic Expert, call 888.298.5162 or submit an inquiry.
The Author
Chris Casaleggio
AIC, AINS
Regional Director, Forensics
Chris Casaleggio is a Regional Director at VERTEX, overseeing Forensics in the Mid Atlantic. During his career, Mr. Casaleggio has handled complex claims in New York, New Jersey and Pennsylvania for carriers such as Chubb, Travelers and Liberty Mutual Insurance.