Merlyn Jaime
Operations Lead-International, Forensics
Merlyn Jaime brings over 20 years of administrative and operational experience, with a career defined by adaptability, continuous learning, and a passion for team support. She joined VERTEX in October 2014 as an Office Administrator in the New York City office, supporting the Surety Services group. From the outset, she took pride in managing the administrative needs of her team while contributing to the broader office operations.
As she became more familiar with VERTEX’s service areas, Merlyn expanded her support across multiple groups and client accounts. Following the acquisition of Xpera, she seized the opportunity to grow further, collaborating closely with new colleagues in fire claims and litigation support.
A key milestone in her professional journey was being selected as a Facilitator for VERTEX’s company-wide People Management training program—an experience that strengthened her leadership skills and confirmed her readiness for a managerial role. With support from her manager, she was promoted to Operations and Teams Support Manager for the Surety group, where she also served as an Onboarding Ambassador, helping to create a welcoming and effective experience for new hires.
Today, Merlyn serves as the Operations Lead – International as part of the corporate Forensics team. In this role, she oversees and streamlines daily operations across international business functions, ensuring efficiency and alignment with VERTEX’s strategic goals. She is fluent in both spoken and written Spanish and remains committed to professional growth and continuous development.
Education & Certification
B.A., Business Administration, in Marketing, Herbert H. Lehman College
Notary Public, State of NY
OSHA 10, State of TX
